Messaging

How to set up Facebook Messenger for Business to Consumer Messaging

Using WhatsApp Business for Customer Service — Last Updated: 5 Feb 2018

Note! The intention of this post is…

How well thought out Auto-Responses improve Customer Service in Messaging Apps

Why Social Customer Service is now for every Business

How Messaging Apps are breathing new life into QR Codes

Part 4 in a series on how WeChat shines a…

Making Money from Messaging - WeChat versus Messenger

Part 3 in a series on how WeChat shines a light on the future of Messaging Apps in the West.

I drafted this series of articles based on my experience…

Did the hype around bots overshadow the value of providing Customer Service via Messaging Apps?

A typical WeChat day (1/4)

Part 1 in a series on how WeChat shines a light on the future of Messaging…