Agile

Chapters help Software Engineers break silos

By modifying chapters from the Spotify Squad model, Software Engineers at ServiceRocket can build connections across multiple offices and teams.

Steering a rocket fueled by culture

Our rocket fuel recipe is one part efficiency, two parts processes…

A Week as an Engineer at ServiceRocket

If you are here, chances are you are interested to know more about ServiceRocket and that is…

On predictability of delivery

Toyota’s marvelous delivery lies in their capability to build and ship at a constant flow. I was just…

On Classes of Service (CoS), a more pragmatic approach towards “squad formation”

For about 5 years, our team has adopted a capacity planning approach that controls the flow of work by assigning work of different nature to its respective queue (frequently referred as…

On operations management and some numbers I crunch

I wrote this internally to some leaders and it would be great to know how others think differently than me.

Operations management is about three things: throughput, inventory, and operational expense.

On choosing the shortest time

I developed a new habit lately — About two months ago, I reviewed all meetings in my calendar and reduced their duration by half. For every new meeting scheduled, I will ask the organizer to consider shortening it, e.g. so we can think about how we can meet our objectives in…