Improving Digital Experience

Martin, Head of Support, talks about his experience, the good practices support organizations can adopt and the mistakes to avoid.

Screen sharing solutions seem like the perfect fit in your support process, but they have limitations that can be solved with co-browsing.

Nowadays, almost all online solutions and services are SaaS-based. On average а business uses 16 SaaS products. And not only this but by…

Do you ever wonder what your support journey looks like to a customer? Even if you have all the right tools in place, there might be…

While telehealth is more relevant than ever, don’t forget that healthcare is heavily reliant on personal data. Here is how to protect it.

Help desk platforms like Zendesk are great but to stay competitive companies need to constantly look for ways to delight their customers.

Co-browsing will help you optimize talk times, minimize hold times, and free up more time for your agents to handle additional requests.

Martin, the CEO of Klaus, shares his experience, the best practices support organizations can adopt and the mistakes to avoid.

Co-browsing is ideal for SaaS support as it gives customers the quick, personal, hassle-free, and secure experience they expect.