The Power of Timing: How the Timing of Feedback Impacts Its Effectiveness

The Power of Clarity: How Specific Feedback Drives Performance and Collaboration.

Importance of Tracking: Enhancing the Success of Your Projects

10 Strategies to Expand Your Customer Base

Are you looking for ways to grow your business and attract new customers? Expanding…

Democracy Comes to Ratings with Reusable Short Stories

Influencing behavior by raising awareness

To be effective, any “raise awareness campaign” needs the AAA trifecta implementation model: Access, Articulation, and Aggregation.

Access

Measuring Sentiment. One Criteria at a Time.

If you’re willing to complete a survey about your experience today, please press 1.

Have you heard such a request? After a telephone interaction with an organization of some means? I have. This tugs at what marketing broadly…

Unflattering Ratings are Good for Business — How to Leverage Them Effectively

Introduction: The…

The Importance of Targeted Feedback: Turning Sentiment into Actionable Data

Feedback is an invaluable tool for any business looking to improve its products, services, and overall customer experience. However, not all feedback is created equal. Targeted feedback, in…

The Ratings Report

So, now that you’ve rated some places you frequent as honestly as you can for the benefit of family, friends, and neighbors…