How to say you’re sorry

“We apologize for any inconvenience this may have caused” is absolutely not the way.

Don’t let anyone overpay you

The moment one customer pays you a lot more than any other customer…

Real-time dashboards considered harmful

Walk into any startup office and you’ll see almost the exact same thing: a bunch of big televisions showing real-time dashboards. Traffic, tweets, leads, sales, revenue, application performance, support cases, satisfaction, A/B test results, open rates; you…

Getting less done

So you got a lot done this week? Good for you. But what exactly did you get done? Was it work you’ll remember next month? Was it work that’ll matter next year? Did you learn anything that’ll help you tomorrow?

Behind the scenes: How we organize our twice-a-year full-company meetups

How to give feedback to your boss

When I was an employee four years ago, I felt stuck.

We don’t fight the talent war

We’re happy pacifists when it comes to finding great people. The best are everywhere, hiding out in all sorts of quiet places.

“The only winning move is not to…

Schadenfreude

Justin Bieber can’t catch a break.

The Backfire Effect — How you can persuade even your toughest customers (or two year olds)