The 30 Most Influential People in Social Customer Service

Icelandair’s Social Customer Care Continues to Soar

We Live in an Effortless World… Almost

The following is an excerpt of a chapter from my new book, Message Me, coming out soon.

Lean In To the Power of Social Messaging

The following is an excerpt of a chapter from my new book…

Message Volume Trends Across Private and Public Channels — Part I

We recently published an article in…

How Private Messaging Channels Are Changing Brand Communications As We Know It

The Evolution of Customer Conversations: Conversocial and its customers among first to launch Messenger Customer Chat

How to Promote Messaging as a Support Channel

Modern consumers are flush with choices. They comparison shop, use aggregator…

CX Trends: 20 Companies With the Best Support Experience in 2022

5 Steps to Building the Social Messaging Support Team of the Future