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Somia CX Thoughts

thoughts, inspirations, learnings, ideas, and anything to do with experience design, innovation, customer experience, user experience, service design, and design thinking

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Conference

Chin in Somia CX Thoughts

Dec 19, 2023

Systems Thinking in Design 2023: Somia’s Compiled Key Takeaways

Ketut Sulistyawati in Somia CX Thoughts

Oct 29, 2019

SDID19 — Service Design Indonesia Conference 2019

On 25–26 September 2019, the team at Somia Customer…

Larissa Rena in Somia CX Thoughts

Oct 19, 2016

Think, Learn, Do at Service Design Hong Kong

It was an honour for me to be part of the first Service Design Hong Kong conference, where I could share a piece of my mind while learning from a cool bunch of inspiring people. The following is my recap of Day 1 sessions.

Larissa Rena in Somia CX Thoughts

Oct 17, 2016

Applying Service Design to the Domestic Help Industry

On September 29th, 2016, I went to Service Design Hong Kong to speak about applying service design to domestic help — an informal kind of service that is often taken for granted, yet it deals with the most beloved in our life: family and…