This publication promotes articles about law enforcement customer service and SPIDR Tech news. Often due to a lack of resources, law enforcement agencies around the world struggle to communicate effectively with their customers: crime victims and reporting parties. This results in a lack of transparency, unrealistic expectations, frustrating outcomes, and poor public perception. SPIDR Tech creates technology that enables law enforcement agencies to automatically send one-to-one text messages, emails and mobile-friendly surveys to their customers, and is used in a variety of applications to improve customer service, communication, and operations.