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Is personalized marketing good for your business?
Is personalized marketing good for your business?
Before we get to talking about personalized marketing, I want to get to a short flashback. A few years back, my universe was vast but…
Divya Murugesan
Nov 20, 2018
Empathy, ease, and employees: 3 ingredients to create a great customer experience
Empathy, ease, and employees: 3 ingredients to create a great customer experience
When you think of customer experience, what are the few things that immediately come to your mind? Banks, airlines, hotels, DMV? (Ok, the…
manish nepal
Mar 25, 2019
My learnings from Uber, Google, and other tech giants on customer engagement
My learnings from Uber, Google, and other tech giants on customer engagement
In a world filled with dancing cats, polka dots, and harlem shakes; with Ed Sheeran‘s carpool karaoke video having 2000% more views than a…
Divya Murugesan
Oct 25, 2018
Here’s what messaging apps should learn from Uber
Here’s what messaging apps should learn from Uber
As social beings, communication has always been very integral to our existence. This is why when technology came in the form of the…
Swathi Sriram
Oct 28, 2017
The thread that bundles Martin Scorsese and e-commerce sales together
The thread that bundles Martin Scorsese and e-commerce sales together
I shop a lot, have a penchant for colourful accessories and love to colour co-ordinate my clothes. That being said, I’m almost always lost…
Swathi Sriram
Oct 4, 2017
Hot from the press
7 deadly sins that are killing your customer engagement
7 deadly sins that are killing your customer engagement
Running a business can be very tricky in today’s hyper-competitive environment. While the cost of new customer acquisition is at an…
manish nepal
Jul 4, 2019
How to leverage the power of WhatsApp for your customer service
How to leverage the power of WhatsApp for your customer service
While you may be looking at new ways to bolster your customer service, there is a quiet storm brewing right under your nose — brought to…
manish nepal
May 28, 2019
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