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Customer Service
Support Automation Magazine
The #1 place to learn how AI, Chatbots, ML, NLP, and technology, in general, will revolutionize the way we get support and ask for help.
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Customer Service
Alan Finlay
in
Support Automation Magazine
Nov 20, 2018
Automated Support Tasks: 7 Things to Let Bots Handle Right Now
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Casey Phillips
in
Support Automation Magazine
Aug 20, 2018
Introducing the Relay Knowledge Ecosystem
Knowledge sharing fueled by AI
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53
1 response
Alan Finlay
in
Support Automation Magazine
Aug 7, 2018
It’s Not You, It’s Bots: Why Some Customers Prefer Self-Service Support Over Human Support Agents
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2
Alan Finlay
in
Support Automation Magazine
Jul 31, 2018
Smarter Customer Experiences: 9 Real-World Examples of AI in Customer Support
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29
1 response
Alan Finlay
in
Support Automation Magazine
Jul 17, 2018
The Evolution Of Customer Experience: 30 Eye-Popping Stats on Satisfaction, Retention, and Loyalty
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7
Casey Phillips
in
Support Automation Magazine
Jun 27, 2018
Instant Support w/ Chatbots
No Wait, Happier Customers
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26
Alan Finlay
in
Support Automation Magazine
May 28, 2018
A Glimpse into the Future of AI Customer Service: The Next Frontier of Support Operations
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33
Casey Phillips
in
Support Automation Magazine
Apr 24, 2018
Using a Virtual Agent to Provide Superior Customer Service
Leveraging the latest technology to provide…
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46
Alan Finlay
in
Support Automation Magazine
Apr 17, 2018
Automated Customer Service: Fundamentals for Powerful Support
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14
Casey Phillips
in
Support Automation Magazine
Apr 13, 2018
How to Automate Support: Creating a Lean, Mean Support Team
Make your customers happier and your…
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129
