Note from the editor
We use ethnographic techniques, usability testing, and an array of UX methodologies to understand customers — what they say, think and do. Our research insights help brands remove the pain points in a customer journey and make the most of digital and non-digital channels.
Editors
Sutherland Labs
We design and run bespoke user experience strategy, research, and design for major brands to help them understand the end-to-end customer experience.
Gemma Wisdom
Editor, marketer, communicator, on all things experience design, design thinking and UX. Director at Sutherland Labs.
Writers
Gemma Wisdom
Editor, marketer, communicator, on all things experience design, design thinking and UX. Director at Sutherland Labs.
ANTON
Photographer / Founder of Photographers Dining Club / Producer of 'Analogue Tribes' short films.
