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SymNex Consulting
We are experts in designing and delivery secure next generation customer contact experiences using Voice Biometrics in contact centres, automated and mobile applications.
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What Amazon’s Alexa Voice Profiles Means for Customer Service and Voice Biometrics
What Amazon’s Alexa Voice Profiles Means for Customer Service and Voice Biometrics
This week Amazon announced ‘Alexa Voice Profiles’ as a new feature for their best-selling voice assistant. This follows Google’s addition…
Matt Smallman
Oct 18, 2017
Voice Biometrics Success — It’s about people not technology
Voice Biometrics Success — It’s about people not technology
Which groups of people should be considered and how s part of your Voice Biometrics implementation
Matt Smallman
Oct 16, 2017
Making the Case for Voice Biometrics in the Contact Centre
Making the Case for Voice Biometrics in the Contact Centre
“I know I am who I say I am so why don’t you?” — Every customer who ever failed your authentication process
Matt Smallman
Jul 13, 2016
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