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Talla
AI Powered Prediction, Automation, and Augmentation for Service and Support Teams.
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5 Tips for Transforming Your Support Org With AI
5 Tips for Transforming Your Support Org With AI
Artificial intelligence is transforming businesses in ways few expected, but perhaps none more support than customer support organizations…
Alyssa Verzino
Apr 22, 2019
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2 Ways Automation Can Solve Your Hiring Problem
2 Ways Automation Can Solve Your Hiring Problem
“Good help is hard find” is as true today as ever, but new automation tools can help you solve your hiring problems in ways you might not…
Alyssa Verzino
Apr 16, 2019
Breaking Bad Habits by Capturing Your Unwritten Rules
Breaking Bad Habits by Capturing Your Unwritten Rules
We’ve gone on record that AI needs to capture “tribal knowledge” from your support team to be most effective, but it’s important to…
Alyssa Verzino
Mar 18, 2019
How Automation Can Help Customer Service Deal with Proactive Outreach
How Automation Can Help Customer Service Deal with Proactive Outreach
The best way to keep your customer service teams from being overwhelmed by a surge in call volume is to proactively reach out to customers…
Alyssa Verzino
Feb 20, 2019
How Automation can Help Customer Service Deal with Ticket Escalation
How Automation can Help Customer Service Deal with Ticket Escalation
Nothing drags out a customer support call — or more frustrates a customer — more than having to escalate to a higher support tier because…
Alyssa Verzino
Feb 12, 2019
A Model Is a View of the World
A Model Is a View of the World
With machine learning and AI becoming increasingly common in tech and the business world in general, we are starting to hear the word…
Daniel Shank
Nov 14, 2018
3 Ways You Aren’t Using AI for Customer Support (And You Should Be)
3 Ways You Aren’t Using AI for Customer Support (And You Should Be)
Time is money, and there is perhaps no more expensive time than that spent on customer support. And if you’re not using artificial…
Alyssa Verzino
Oct 15, 2018
Why Sales Managers Should Hire an AI Assistant ASAP
Why Sales Managers Should Hire an AI Assistant ASAP
By Rob Levy, Talla Sales Director
Alyssa Verzino
Oct 12, 2018
5 Things AI-Driven Sales Leaders Do Differently
5 Things AI-Driven Sales Leaders Do Differently
There are a lot of companies that want to use AI, but just don’t know where to start. 85% of executives believe that AI will give their…
Alyssa Verzino
Oct 4, 2018
Building a partner-centric blockchain ecosystem
This is part of the series explaining BotChain. Start here if you are new.
Anthony Habayeb
Mar 20, 2018
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