An example customer journey map for a Housing Association

“A customer journey map is a diagram that…

An honest appraisal of Yammer

(…and perhaps enterprise social networks in general)

The Anti-Problem: Digital Transformation

What’s the opposite of digital transformation? Analogue Preservation?

Key Principles for Digital Transformation

A couple of weeks ago we began discussing what we were doing about digital transformation. We knew we needed to do something, but nobody knew exactly what it looked like in practice. We had a few ideas kicking around and examples of best practice from…

Turn The Ship Around!

Lessons in leadership from a nuclear submarine.

Restorative Technological Practices

Repairing Harm, Maintaining Community & Building Relationships

Why Work Out Loud?

In this post I’ll have a go at summarising my approach to working in the open and why I think it’s more beneficial than…

Don’t Go Chasing Waterfall (.. project management)

This isn’t a post about 90's R&B sensation TLC, this is about project management. No wait, don’t go. Come back!

My Workflow (2015 edition)

Hello, my name is Neil and I’m a productivity tool addict.

Yammer, Slack, Asana, Trello Evernote, Droptask, Basecamp, Todoist, Wunderlist, Mailbox, Inbox, Google Apps… you name it, I’ve probably tried using it for…

Getting Started With Kanban

Picture the scene. It’s a Friday afternoon and I’m sat at my desk with a permanent frown. My week of planned work has been derailed due to one big urgent priority. A huge proportion of my time has been absorbed by it.