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Transformation
CX is the heart of your digital transformation
CX is the heart of your digital transformation
In our hyper-connected world, brands must move past the idea of digital transformation as a sales strategy and move towards an…
Matt Adams
Nov 1, 2023
Creating Customer Experience Training
Creating Customer Experience Training
The energy industry is changing rapidly. Consumers now have more choices than ever before. Innovations in both energy technologies and the…
Parker Lee
Dec 1, 2020
Creating a Customer-centric Culture
Creating a Customer-centric Culture
Real transformation is hard work. It begins with careful preparation, vision, leadership alignment, building a cohort of change agents…
Parker Lee
Sep 3, 2020
Five Principles for Leading Successful Collaboration
Five Principles for Leading Successful Collaboration
Leading Collaboration: Part One
Matt Morasky
Jun 19, 2019
Why your digital transformation is probably doomed
Why your digital transformation is probably doomed
6 steps to avoid disaster
Parker Lee
Jan 3, 2019
The Value of Business Design Thinking
The Value of Business Design Thinking
How thinking better and differently can be taught and learned to maximize and enhance an organization’s performance.
Parker Lee
Jan 4, 2016
Designs on Transformation
Designs on Transformation
Seven principles that can dramatically improve how your organization develops products, services and processes.
Parker Lee
Jan 17, 2016
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