In recent years, the focus of quality has made some significant shifts from the traditional view of defect discovery, defect prevention, meeting customer requirements etc., to a more contemporary and comprehensive view which is about the collective delivery of experiences to…
When I started my career in the quality space, I was mentored and trained on the powerful message from Phil Crosby that ‘Quality is Free’. Initially, this seemed to be an ambitious goal, but over time I realized that it is very doable. To realize this vision, it is critical…
Last year I was interviewed for a podcast where I was asked what about the biggest…
What’s the best way to teach your kids about quality? Over the past 2 years, I have realized that what works best is to integrate simple techniques and methods into their common routines and decisions. I am certain that all parents encounter situations where the kids have to meet some…
As a champion for quality and continuous improvement, it is always interesting to use the future lens to predict where quality is headed. While the perspectives I share here are from an IT organization’s…
