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Dear God, Character.Ai Scares Me
Dear God, Character.Ai Scares Me
Or, how a chatbot broke my heart
Sam Ursu
May 9
It’s Been Fun
It’s Been Fun
After six incredible years, it’s time to hang up my hat as a chatbot designer and engineer.
Sam Ursu
Apr 14, 2023
Adrift
Adrift
One day, I woke up to find that the animal had taken my clothes and was wearing them like a little monkey king.
Sam Ursu
Apr 13, 2023
Angel + Devil
Angel + Devil
As he finished, his children looked at him with wide eyes. “That’s an amazing story, Dad,” one of them said. “But it’s just a story…
Sam Ursu
Apr 11, 2023
How to design a Chatbot with pen and paper
How to design a Chatbot with pen and paper
Anyone can do it
Sam Ursu
Jun 24, 2021
What Chatbot Conversation Designers Can Learn From Interactive Fiction
What Chatbot Conversation Designers Can Learn From Interactive Fiction
IF and Chatbots are long-lost fraternal twins
Sam Ursu
May 4, 2020
The Fundamentals of NLP Design
The Fundamentals of NLP Design
The basic concepts of how NLP chatbots are designed.
Sam Ursu
Mar 3, 2020
How to Make a Custom Error Message in Chatbot.com
How to Make a Custom Error Message in Chatbot.com
A simple workaround for ensuring the veracity of a captured user email.
Sam Ursu
Feb 28, 2020
A Deep Dive Into SSML
A Deep Dive Into SSML
Or how I built the audio elements of Starship Zumanji
Sam Ursu
Jan 29, 2020
How Do You Know if Your Business Needs a Chatbot?
How Do You Know if Your Business Needs a Chatbot?
🚫 There is zero spam or promotional content in this article
Sam Ursu
Jan 13, 2020
All Hail the Great Rebel Alliance!
All Hail the Great Rebel Alliance!
Celebrating my 50th chatbot
Sam Ursu
Jan 6, 2020
Every Chatbot Needs an Exit
Every Chatbot Needs an Exit
If you forget that your chatbot is having a conversation with a human being, your design is always going to fail.
Sam Ursu
Nov 22, 2019
Always Start With the “Happy Path”
Always Start With the “Happy Path”
The Happy Path is the best possible journey that a user can take with your chatbot.
Sam Ursu
Nov 2, 2019
NLP vs. Buttons — Let’s Settle This Once and For All
NLP vs. Buttons — Let’s Settle This Once and For All
If you strip away all the bells, whistles, and tricks, there are only really two frameworks for chatbots — NLP and Buttons.
Sam Ursu
Oct 15, 2019
Techniques for Improving a Landbot Chatbot
Techniques for Improving a Landbot Chatbot
Landbot is a simplistic platform, but you can still do some cool tricks with it
Sam Ursu
Oct 7, 2019
How to Let Users Pause Broadcast Messages in Chatfuel
How to Let Users Pause Broadcast Messages in Chatfuel
In my previous article, I showed you how can use IF-THEN-ELSE logic to automate some flows in Chatfuel.
Sam Ursu
Jul 22, 2019
5 Powerful Things That You Can Do INSIDE Chatfuel
5 Powerful Things That You Can Do INSIDE Chatfuel
Despite being somewhat laggy at times, Chatfuel remains one of the most popular chatbot-building platforms for a reason.
Sam Ursu
Jul 18, 2019
Cognitive Load in Chatbot Design
Cognitive Load in Chatbot Design
A good chatbot NEVER makes the user think too hard.
Sam Ursu
Jul 14, 2019
My Most Popular Chatbots
My Most Popular Chatbots
I sort of fell into the job of chatbot designer accidentally years ago when the company I was working for at the time tasked me to explore…
Sam Ursu
Jul 1, 2019
3 Common Mistakes Chatbot Designers Make
3 Common Mistakes Chatbot Designers Make
And how to easily avoid them.
Sam Ursu
Apr 3, 2019
7 Simple Ways to Improve Your Chatbot
7 Simple Ways to Improve Your Chatbot
Here are seven simple tips for taking an existing chatbot and making it a LOT better.
Sam Ursu
Mar 23, 2019
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