Dear Sirs… some lessons for making procurement more human and inclusive

Thank you for letting me help you

10 things I learned as a volunteer for the homeless during the…

Why we should care about loneliness

Isolation is one of the greatest social problems of our age, but there are plenty of things we…

How to avoid unconscious bias

Intuitive judgements are not always good. Can we think our way around them?

Keep it simple

Jargon is not only confusing, it’s also disempowering. Guest blogger Joanna Mikulski explains the virtues of using clear, simple language

Customer service after X (formerly know as Twitter)

Where will organisations get roasted?

A future for girls in maths and science

A new initiative encourages girls to stick with STEM subjects to A level and beyond

Jargon-busters (who you gonna call?)

The one in which we rid the world of confusing terminology

Mind your jargon

The more we know about a subject, the harder it is to explain