The Connected Company

What does the next century of business look like?


The connected customer


In September of 2011, Bank of America announced it would start charging customers $5 per month to shop with their debit cards. In early October a 27-year-old gallery owner in Los Angeles named Kristen Christian set up a Facebook event page, inviting 500 of her Facebook friends to move their accounts to local credit unions by November 5, which she called “Bank Transfer…


Wrangling complexity


Businesses today are struggling to survive and thrive in an ever more complex and rapidly changing world. The good news is that a lot of the problems of addressing complexity and change have already been solved. They have been solved by the very same people who started all the complexity problems in the first place: technologists. They solved these problems because they…


Change is changing


We talk about change management. Change as a process. We tend to think of change in business as something that needs to happen once in a while, when the need arises. It’s uncomfortable, but necessary. There is a whole industry called Change Management that has built up over the years to help people through these inflection points. Change management is big business these days…


Blowing Up Dams and Organizational Change


Last weekend my sister and I went out to see what was left of Northwestern Lake after the removal of a dam on the White Salmon River in southern…

The Connected Company
The Connected Company

What does the next century of business look like?

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