The CX Lead

No matter what business you are in, understanding, and working with customer satisfaction metrics is imperative if you want to make sure…

This article will help you quickly compare and evaluate the best prototyping tools and other UX design tools that you can use to create a…

The best way to keep improving and to stay on top of customer satisfaction is to constantly gather customer feedback. You find out what’s…

A positive customer experience is important to any business but as we move into a world where more and more interaction happens online…

In a time when many of us are working from home and cannot join any in-person events or UX meetups, we may feel out of the loop and…

This article will help you quickly compare and evaluate the best sentiment analysis tools and other tools that help you understand the…

When you are involved with user experience, reading UX articles helps keep you in the loop in regard to product and design trends. These…

What’s a typical customer experience manager's salary?