Regardless of your industry people want something extra. Something that’s not on the menu. A price that is lower…
Years ago I was meeting with a plastics company about making a residential home security product. I met with a handful of their…
Everyone’s experienced this: you spend an arduous amount of time composing a single email. You’re nervous. Afraid to hit send…
Sometimes that’s all it takes. A warm welcome can convert a stranger into lifetime customer.
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I’m getting married next year. My fiancé and I agreed that the most important component is a band. It’s the thing that…
Businesses and non-profits have this urge to grow. Year over year they’d like to show off their increase in funders, profits…
I was looking for an apartment today. I told the leasing agent I’m ready to sign today and that I love the neighborhood. He slid a…
There’s a coffee shop near me that has thought deeply on hospitality. I’ve noticed this small detail that many…