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Who Will Own the Customer?
Who Will Own the Customer?
It’s a debate fraught with tension and one discussed perhaps more than any in Financial Services today — who will own the customer? Many…
Financial Services Storytelling
Apr 4, 2017
Fintechonomics and the Future of Data
Fintechonomics and the Future of Data
It is not a new concept that the customer is king. Nor is it a new concept that customer experience, cost and value of product will…
Financial Services Storytelling
Mar 29, 2017
Virtual Conversations: The Future of Customer Service is Here… Now
Virtual Conversations: The Future of Customer Service is Here… Now
The average consumer interacts with customer service 65 times in a year. That adds up to over 270 billion service calls made on an annual…
Financial Services Storytelling
Mar 28, 2017
Blockchain Grows Up — The Days of Experimentation Are Over
Blockchain Grows Up — The Days of Experimentation Are Over
The last six months have ushered in a sea-change in the blockchain community. In short, the days of experimentation are over. Blockchain is…
Financial Services Storytelling
Mar 27, 2017
Too Jammed to Plan… For Retirement — IBM Banking and Financial Markets Industries Blog
Too Jammed to Plan… For Retirement — IBM Banking and Financial Markets Industries Blog
It’s common knowledge that all generations have not sufficiently planned and saved for retirement. Wealth management firms have been…
Financial Services Storytelling
Mar 10, 2017
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