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Understanding User Personas as a Tool to Engage Youth During COVID-19

Understanding User Personas as a Tool to Engage Youth During COVID-19

How cities can partner with young people to pinpoint coronavirus-related needs & craft public health messaging
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What Works Cities
Community Engagement and Social Media

Community Engagement and Social Media

A practical guide for cities looking to add social media to their digital toolkits for remote community engagement
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What Works Cities
4 Steps Cities Can Take to Understand and Close the Digital Divide

4 Steps Cities Can Take to Understand and Close the Digital Divide

How local governments can work to improve digital access in their communities
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What Works Cities
5 Methods for Non-Internet Based Remote Community Engagement

5 Methods for Non-Internet Based Remote Community Engagement

How governments can supplement public engagement efforts to be inclusive of residents lacking high-speed broadband internet access
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What Works Cities
Engaging marginalized communities in the wake of COVID-19

Engaging marginalized communities in the wake of COVID-19

Identifying city residents who are at risk of exclusion in a remote world
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What Works Cities
How to Hold a Virtual Town Hall

How to Hold a Virtual Town Hall

A practical framework to maintaining effective & inclusive town hall meetings during social distancing & beyond
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What Works Cities
Additional Insights
Communicating in a pandemic: How cities can better reach non-English speakers

Communicating in a pandemic: How cities can better reach non-English speakers

About 25 million U.S. residents are not fluid English speakers. During a public-health emergency in which clear communication is critical…
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Bloomberg Cities
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