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The User Experience is a Metric
Practical design thinking by Michael Schofield
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Job Fractals
Job Fractals
Product design at any extreme can be understood through a handful of jobs I’m calling Trades and their Crafts, a series of short posts —…
Michael Schofield
Mar 15, 2021
Exnovation, the Iceberg Model, and Expertise is Over-valued
Exnovation, the Iceberg Model, and Expertise is Over-valued
I want to share a few totally unrelated pieces of thinking that caught my eye. This will be a shorty but I think you’ll find it…
Michael Schofield
Dec 20, 2020
You don’t need UX in your title
You don’t need UX in your title
You and I are in the business of user experience — because the user experience is often the chief differentiator.
Michael Schofield
Jul 24, 2020
The Value of Design in Hard Times
The Value of Design in Hard Times
One of the things you’re not doing now — or doing less of — is aggressively trying to understand how the service landscape has changed.
Michael Schofield
Mar 22, 2020
The Big Ideas
How to talk about User Experience: Defining UX as a Metric
How to talk about User Experience: Defining UX as a Metric
The user experience is a measure of your end-user’s interaction with your organization: its brand, its product, and its services.
Michael Schofield
Feb 7, 2015
The Service Reactor
The Service Reactor
A fundamentally user-centric vision to motivate an organization’s investment in ResearchOps
Michael Schofield
Sep 9, 2019
How to talk about Service Design and User Experience Design in the Same Sentence
How to talk about Service Design and User Experience Design in the ...
Service design is the practice and the user experience is its metric.
Michael Schofield
Apr 26, 2018
Best Practices
Links Should Open in the Same Window
Links Should Open in the Same Window
The best practice is to leave the default link behavior alone
Michael Schofield
Jul 9, 2017
Create Shallow Personas
Create Shallow Personas
Design personas to help you move on to more interesting work.
Michael Schofield
Sep 18, 2018
Modern WordPress Development: You should throw an exception when you encounter a WP_Error
Modern WordPress Development: You should throw an exception when yo...
WordPress methods like wp_insert_user don’t throw exceptions when they fail, but instead — and in some cases only if you tell the method to…
Michael Schofield
Sep 1, 2018
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