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Getting Clear Digital Transformation

Getting Clear Digital Transformation

In our work at The Moment, we see a lot of need for digital transformation out there. Many initiatives are already in play by the time…
Go to the profile of Erika Bailey
Erika Bailey
Beyond Buzzword: Innovation and Design Thinking

Beyond Buzzword: Innovation and Design Thinking

Empower the people. Walk the talk. Culture is everything. Design Thinking is it! Innovation is key!
Go to the profile of Erika Bailey
Erika Bailey
Service Design Tools in Action: The Service Design Scorecard

Service Design Tools in Action: The Service Design Scorecard

A service design approach fuels the creation of products and services that resonate deeply with customers — when done well. With the lack…
Go to the profile of Simon Mhanna
Simon Mhanna
The Future of Work: A Human-Centered Design Challenge.

The Future of Work: A Human-Centered Design Challenge.

Over the last two years I have been investigating the topic of the Future of Work. I’ve done a lot of research, and have organized and…
Go to the profile of Simon Mhanna
Simon Mhanna
3 Signals of “Innovation Theatre” to Watch Out For

3 Signals of “Innovation Theatre” to Watch Out For

I have been having a number of conversations lately that point to a common theme: we may be reaching peak innovation hype.
Go to the profile of Mark Kuznicki
Mark Kuznicki
High touch environments need high touch service design

High touch environments need high touch service design

Human Centred Design to support patient centred care
Go to the profile of Erika Bailey
Erika Bailey
Latest
Service Design in Canada: Finding our Voice

Service Design in Canada: Finding our Voice

Originally posted on TheMoment.is
Go to the profile of Tiffany Elliot
Tiffany Elliot
Building a design career at The Moment

Building a design career at The Moment

There are so many ways to build a design career — so many different angles of entry and starting points. We at The Moment are great…
Go to the profile of Erika Bailey
Erika Bailey
Fifty Shades of Teal: Why Teal is not for the faint of heart.

Fifty Shades of Teal: Why Teal is not for the faint of heart.

This past month marked The Moment’s one-year anniversary of going Teal. The road has been bumpy but nevertheless rewarding. We knew, right…
Go to the profile of Simon Mhanna
Simon Mhanna
The Long Haul: moving beyond innovation whack-a-mole

The Long Haul: moving beyond innovation whack-a-mole

When I talk to innovation design peers here in Toronto and abroad, I inevitably have conversations about all the options for how businesses…
Go to the profile of Erika Bailey
Erika Bailey
Teal for real 2: Compensation and Value

Teal for real 2: Compensation and Value

When I first read Laloux’s book Reinventing Organizations, I was struck by how aligned I felt to the principles and practices he outlines…
Go to the profile of Erika Bailey
Erika Bailey
Innovation Culture — The elephant in the room

Innovation Culture — The elephant in the room

When The Moment began in 2011, a lot of innovation efforts within organizations were department level projects, requiring small scale…
Go to the profile of Simon Mhanna
Simon Mhanna
What Clients Need to Know About the Future of Innovation Work

What Clients Need to Know About the Future of Innovation Work

What we do at The Moment lies at the intersection of two sets of practices:
Go to the profile of Mark Kuznicki
Mark Kuznicki
Worrying about waste: lessons in ideation

Worrying about waste: lessons in ideation

If you remember anything from this post, let it be this: the path to a transformative idea is rarely the first path you followed, and…
Go to the profile of Erika Bailey
Erika Bailey
What is an Innovation Designer?

What is an Innovation Designer?

Innovation Design is a blend of 12 skills and competencies
Go to the profile of Mark Kuznicki
Mark Kuznicki
Debunking Innovation Excuses #3: We don’t have time to innovate

Debunking Innovation Excuses #3: We don’t have time to innovate

Welcome to part #3 of our series “Debunking Innovation Excuses” — about the things we tell ourselves that may be holding us back from…
Go to the profile of Erika Bailey
Erika Bailey
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