Homepage
Open in app
Sign in
Get started
The New Customer Journey
Remarkable Experiences for a Connected World // For submissions, email alex@steponeinc.com
Follow
Better Customer Engagement In the Age of Ad-Blockers
Better Customer Engagement In the Age of Ad-Blockers
The Old Model
Luke Steidl
Sep 16, 2015
Latest
Letter from a Millennial
Letter from a Millennial
Dear Corporation:
Luke Steidl
Jul 17, 2015
Who is Building YOUR Brand Equity?
Who is Building YOUR Brand Equity?
Leverage engagement strategies for AFTER the sale to build your brand
StepOne, Inc
Jul 2, 2015
Changing the Service Equation in Retail, Product On-boarding, and Support
Changing the Service Equation in Retail, Product On-boarding, and Support
How to Extend and Unify Great Customer Experiences
Lona Dallessandro
Apr 30, 2015
Mapping for the New Customer Journey
Mapping for the New Customer Journey
The new customer journey requires a new cartography and thinking
Alex Mitchell
Mar 12, 2015
Put the Customer Back Into Customer Care Data
Put the Customer Back Into Customer Care Data
We are at a crossroads in customer service, a data-driven transition that the smartest companies are using to win at customer experience
Alex Mitchell
Dec 4, 2014
A Few Lessons Customer Service Should Learn from Alfred
A Few Lessons Customer Service Should Learn from Alfred
Alfred Pennyworth is Bruce Wayne’s butler. Alfred anticipates the needs of his boss, and he is exceptionally good at finding ways to solve…
StepOne, Inc
Nov 5, 2014
About The New Customer Journey
Latest Stories
Archive
About Medium
Terms
Privacy
Teams