(Still )Rethinking Lawyer’s Bills

The more things change, the more they stay the same…

It’s Time to Kill the “Non-Lawyers”

Remember the last time you were getting a check-up, and your physician referred to everyone else who helped you during your visit (including the nurse, physician’s…

Ten Rules of Legal Innovation

“Innovative Lawyer” shouldn’t be an oxymoron. Lawyers — who are constantly applying their creative, problem-solving skills to help clients — too often turn off their innovation engines as soon as their “billable” work ends.

The Twelve Truths of Time

The case against the billable hour.

Once upon a time, I was a…

Ten Rules for Rainmakers*

I often quibble with the term “rainmaker” because I think it too often describes lawyers more interested in getting new clients than in keeping current ones. However, because “Ten Rules for Keeping Clients So You Don’t Have to Replace Them” doesn’t have the same ring to it, I’ll use…

Get inside your client’s head.

If you’d like to improve your client service, start by understanding how your typical clients experience…

Multiply Your Price by 10

How much, on average, do your best clients pay you in a year? If you were to give them a flat rate for all the…

Rebooting the Blog

In January 2016 I’ll have been “writing” this blog for 12 years. I put “writing” in quotes because the truth is I’ve written…

Five Steps to Annoying Clients Less

We live in a ratings-focused economy. Never has it been easier for consumers who’ve experienced…