Originally published here.
Remember the television show Quincy? Jack Klugman played a Los Angeles medical examiner, and in every episode, his autopsy would reveal that the decedent (who’d seemingly died of “natural” causes) was a victim of foul play. Using the clues he’d gained from his examinations, Quincy…
We live in a ratings-focused economy. Never has it been easier for consumers who’ve experienced…
In January 2016 I’ll have been “writing” this blog for 12 years. I put “writing” in quotes because the truth is I’ve written…
TRADE YOUR HEADACHE
Unless you are among the small percentage of hyper-motivated and totally focused people out there in the world, you know you have at least one…
By some estimates, introverts make up nearly half of the population. If you’re an extrovert, that means that many of your clients think and process information quite differently than you do.
This one comes from way back in 2009, but Paul Graham’s advice is as solid as ever — and contains…
If you’d like to improve your client service, start by understanding how your typical clients experience…
How much, on average, do your best clients pay you in a year? If you were to give them a flat rate for all the…
