Agile Transformation

Last year, Freshdesk underwent an Agile transformation. Some of the changes that we adopted were as follows:

• Cross functional teams — A team must contain all skills required to take a feature from ideation to deployment. This avoids the need for handoffs to other…

Emotional Design by Don Norman

I’m a big fan of “The Design of Everyday Things” by Don Norman so I picked up the sequel. When the author…

Product Leadership by Richard Banfield, Martin Eriksson, and Nate Walkingshaw

What Every Body is Saying by Joe Navarro

Joe Navarro is an ex FBI agent who was a founding member of the FBI’s Behavioural…

INSPIRED: How to Create Products Customers Love

2016: Year in Review

It’s the start of a new year, so it’s time to reflect a bit on 2016 and look at what went well and identify where I can improve.

Reading

My target in 2016 was to read 12 books and to write about the ones that I found interesting…

Quiet: The Power of Introverts in a World That Can’t Stop Talking