S01E11 AI — Paying for your sins and creating a productive data-driven culture

“How much effort are you willing to put in to correcting your past sins and atoning for those before you move up the sophistication ladder. I would argue it would be a good practice to do…

S01E12 CX — The Recipe for Great Events

In this episode Kent White and David Gonzalez explore how to design experiences that actually connect. Great events are built using great recipes. Kent and David cover:

• Why most events based on speakers don’t lead to connection

S01E08 — CX Stop asking why

In this episode Kent and David discuss the Job-To-Be-Done framework and how it informs the creation of world-class products built on great customer experiences. They dig into why asking “why” is a non-starter and how to get to the emotional attachment that drives adoption and…

S01E10 CX–Competing on experience

“Avoiding potholes is primary, however, if you spend all your time fixing potholes; you know, debugging the app, then you actually never get to build peak experiences. You never get to build a delightful moment — and it’s a moment.” — Kent White

S01E07 CX — What is unstructured data and how can we use it to build better products and services

In this episode David talks about unstructured data; image, audio, video, text, etc. and how you can use it to make better products and services. He covers some…

S01E09 — AI 5 years from now this is what your life is like as a CEO

In this episode Ben & David make predictions about what life will be like as a CEO. We talk about how AI will impact Sales, Marketing, Finance, Communication, and People. We talk about what you will be doing…