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Service Patterns

The Service Gazette

The Service Gazette is a print publication for service innovators. It is published since 2015 with most print articles available on Medium.

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Service Patterns

Laurence Berry in The Service Gazette

3 levels of patterns: service patterns, like ‘apply for a construction permit’ or ‘postpartum and infant care’, user flows like ‘find a thing’, ‘check elegibility’ or ‘give consent’, and page templates like ‘confirmation page’ or ‘task list’ — shown with boxes and thumbnails

The evolving concept of service patterns

Exploring a global pattern library

Nic Ward in The Service Gazette

A diagramme of a service pattern — showing abstract depictions of 5 stages of a website

Using service patterns

Changing the conversation in local government