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The Success Revenue Publication by RevSetter
The Success Revenue Publication by RevSetter gives you new ideas, perspectives and tactics from thought leaders and influencers in customer success, revenue, and sales within the SaaS and B2B tech space.
Customer Success
Customer Lifecycle
Portfolio management
Methodology
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Salary and Compensation Models Guide: Mastering & Aligning Customer Success, Account Management and…
Salary and Compensation Models Guide: Mastering & Aligning Customer Success, Account Management and…
In today’s highly competitive B2B SaaS landscape, achieving and sustaining rapid growth is the ultimate goal for any company. However, the…
Haydar Al-Saad
Oct 23, 2023
Maximizing Customer Success & Revenue Potential: A Holistic Approach to the full Revenue Journey
Maximizing Customer Success & Revenue Potential: A Holistic Approach to the full Revenue Journey
In today’s fiercely competitive SaaS and tech industry, driving revenue is a multifaceted endeavor that extends far beyond the realm of the…
Haydar Al-Saad
Sep 27, 2023
Maximizing Growth: The Synergy of Customer Success and Account Management in B2B SaaS
Maximizing Growth: The Synergy of Customer Success and Account Management in B2B SaaS
In the ever-evolving landscape of B2B SaaS, the triumphant ascent of tech companies hinges on their ability to not just acquire customers…
Haydar Al-Saad
Aug 24, 2023
I love Customer Success because People Matter! It’s not just business, it is absolutely personal.
I love Customer Success because People Matter! It’s not just business, it is absolutely personal.
I had the pleasure of interviewing Jenelle Friday, VP of Customer Success at Forecastable.
Haydar Al-Saad
Apr 3, 2023
How Customer Success and Account Management Teams Can Grow Enterprise/Large Customer Accounts
How Customer Success and Account Management Teams Can Grow Enterprise/Large Customer Accounts
In the highly competitive B2B tech SAAS market, winning large customers is a top priority for companies. However, once the deal is closed…
Haydar Al-Saad
Mar 30, 2023
Understanding the Rule of 40: How Net Revenue Retention (NRR) Drives Success in B2B Tech
Understanding the Rule of 40: How Net Revenue Retention (NRR) Drives Success in B2B Tech
The “Rule of 40” is a common benchmark used by many B2B tech companies to measure their success. The Rule of 40 is the sum of a company’s…
Haydar Al-Saad
Mar 2, 2023
What Is CSM Software? A Comprehensive Guide to Customer Success Platforms
What Is CSM Software? A Comprehensive Guide to Customer Success Platforms
Customer success management software (commonly known as CSM software or Customer Success Platforms (CSP)) is an immensely powerful tool for…
Haydar Al-Saad
Feb 16, 2023
The Importance of Retention and Customer Success for SaaS companies
The Importance of Retention and Customer Success for SaaS companies
Net Revenue Retention (NRR) is a key metric for Software-as-a-Service (SAAS) companies as it measures the ability of a company to retain…
Haydar Al-Saad
Jan 18, 2023
Customer Intelligence is the key to unlocking revenue growth!
Customer Intelligence is the key to unlocking revenue growth!
I had the pleasure of interviewing Mary Poppen, Chief Business and Customer Officer at involve.ai recently. We discussed all things…
Haydar Al-Saad
Dec 20, 2022
Customer Success goes beyond a function — it is a mindset
Customer Success goes beyond a function — it is a mindset
I had the pleasure of interviewing Stephanie Hamilton, a gregarious woman who has dedicated the past 15+ years to the Hospitality Industry…
Haydar Al-Saad
Dec 15, 2022
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