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Archive of stories published by The Trust Experience
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Michelle Perez Patel
in
The Trust Experience
Jun 3, 2021
The Anatomy of an Apology: How to manage and respond to a scandal
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2
Michelle Perez Patel
in
The Trust Experience
May 30, 2021
Find your Eureka: How to be the Problem Solver the World needs
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1
About
The Trust Experience
Trust Experience is a collection of stories, research, insights, and thoughtful articles on the relationships among businesses, customers, and service frontliners, that form the foundation of strong brands.
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Tags
Openness
Empathy
Insighting
Critical Thinking
Innovation
Marketing
Leadership
Empathy
Public Apology
Scandal
Editors
Kaiz Patel
Michelle Perez Patel
Writers
Michelle Perez Patel
Akanksha Ghildiyal