The Year of the Looking Glass

Diagnose with data. Treat with design. How wonderfully simple and powerful that statement is. Great solutions are built upon solid…

After nearly 14 years at Facebook, the time has come for me to embark on a new adventure.

In the house that I grew up in, there was a formula for the American Dream.

The summary of hundreds of coffee chats with early-stage designers —  covering habits for success, superpowers, misconceptions and more.

A technique to get your most frustrating conversations unstuck.

Dear Julie: You won’t be aware of this for nearly another two decades, but May is Asian/Pacific American Heritage month.

No one wants to hear you talk about yourself all day long. I can’t stand arrogant people.  Ugh, that humblebrag is so obvious.

If there is one debate that is the endlessly circling “Star Wars versus Star Trek” of product development, it is what I refer to as “The…

“I’ve seen so many people thrust into management in high-growth companies with so little guidance. From now on, I will hand them this book…

So you might have heard that the more you progress in your career, the more “strategic” you should aim to be. WTF does that mean?

The first rule of building a valuable product is that it should be valuable for someone. Meaning, an actual, real-life person (or many such…

Here is the narrative that sometimes runs through my head. Raise your hand if it’s familiar:

This was first published on my mailing list The Looking Glass. Every week, I answer a reader’s question.

This was first published on my mailing list The Looking Glass. Every week, I answer a reader’s question.

This was first published on my mailing list The Looking Glass. Every week, I answer a reader’s question.

This was first published on my mailing list The Looking Glass. Every week, I answer a reader’s question.

This was first published on my mailing list The Looking Glass. Every week, I answer a reader’s question.

This was first published on my mailing list The Looking Glass. Every week, I answer a reader’s question.

This was first published on my mailing list The Looking Glass. Every week, I answer a reader’s question.