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These Retail Days
Smart Retail Best Practice from Across the Globe
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The 2017 Top Ten Friction/Reward Retailers
The 2017 Top Ten Friction/Reward Retailers
You’ve heard me bang on about friction and reward all year, and I admit, I can’t stop thinking about them, how each can be measured, what…
Richard Hammond
Dec 22, 2017
Last Night the AA put my Daughter in Danger
Last Night the AA put my Daughter in Danger
And what her reaction says for retailers
Richard Hammond
Jan 18, 2017
M&S Don’t Want Your Money
M&S Don’t Want Your Money
How Purchase Friction is Ruining the Customer Experience
Richard Hammond
Nov 11, 2016
Virtually out of the Game
Virtually out of the Game
An act of friction inducing madness
Richard Hammond
Oct 24, 2016
Complexity Kills — Simplicity Liberates
Complexity Kills — Simplicity Liberates
A retail leadership success story
Richard Hammond
Jun 7, 2016
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