An Experiment: The psychic impact of our connected lives
During the past week I conducted an experiment in digital empathy.
Design is a conversation.
Adapting chatbots for learning and insights is spot on. I’d been thinking of them as a perfect product feedback loop and A/B testing — this starts process even earlier. It also articulates the importance of truly groking user behavior and motivation [no surprise the team is from IDEO].
Improving the conversation. A critical part of the issue and often forgotten.
Love to learn more“Informed Conversation Project”? I’d like to see how I can get involved seriously!!!!
We are indeed forging a new social contract for the future and it impacts everything from personal relationships to business and public sector expectations.