Design is a conversation.

Adapting chatbots for learning and insights is spot on. I’d been thinking of them as a perfect product feedback loop and A/B testing — this starts process even earlier. It also articulates the importance of truly groking user behavior and motivation [no surprise the team is from IDEO].

Thanks gang!

An Experiment: The psychic impact of our connected lives

During the past week I conducted an experiment in digital empathy.

Journalism and the New Social Contract

Online commenting in the media industry is suffering from…

Improving the conversation. A critical part of the issue and often forgotten.

Love to learn more“Informed Conversation Project”? I’d like to see how I can get involved seriously!!!!

People first.

We are indeed forging a new social contract for the future and it impacts everything from personal relationships to business and public sector expectations.