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About
Touchpoint
Touchpoint is the first and only journal dedicated to the practice of service design. Published by practitioners for practitioners, Touchpoint is essential reading for both newcomers and seasoned experts.
Note from the editor

Touchpoint is the first and only journal dedicated to the practice of service design. Published by practitioners for practitioners, Touchpoint is essential reading for both newcomers and seasoned experts.

Editors
Go to the profile of Service Design Network
Service Design Network
SDN is the leading institution for expertise in #ServiceDesign, and the largest platform for exchange, communication and support for the diverse community.
Go to the profile of Jesse Grimes
Jesse Grimes
An independent service design practitioner (kolmiot.com), SVP of the Service Design Network, Editor-in-Chief of the journal “Touchpoint”, co-founder SDN Academy