Is Your CRM the “System of Record” or “Source of Truth?”

Almost all businesses processes require a ‘system of record’ to operate- a single datastore that any stakeholder can reference when asking a process related question. These questions can vary in granularity, ranging from ‘how many…

5 Steps to Bulletproof Your Call Recording Strategy

How to Improve VOIP Call Quality

The hidden reason VoIP calls fail

How To Use Call Recording In Your Organization

The real (hidden) reason why your VOIP Call Quality is Poor

The hidden reason VoIP calls fail

So, you’ve switched from an on-premise to a VoIP phone thinking all your business phone troubles would be solved. The system was easy to deploy…

Truly Ranked #1 for CSAT in Outbound Call Tracking by G2Crowd

In its debut in the G2Crowd competitive Grid (TM), Truly was named a High Performer, achieving the highest scores across every single category in Customer Satisfaction, including:

S3 Outage? (we hardly noticed!)

Feb 28th was a rough day for the cloud. Amazon Web Services experienced a major outage on one of its oldest and most reliable/popular services — S3 — taking out large chunks of the internet including consumer and enterprise applications

The #1 reason reps work outside your sales stack (and what to do about it)

As sales organizations continue to ramp up their investment in technology- with the average budget approaching $6,700/rep/year — one of the biggest challenges for sales ops teams is getting consistent…

3 Reasons Your Sales Team Should Be Recording Calls

As enterprise sales teams continue to become more and more data-driven, you’d think call recording would be a priority, right? You’d be just as surprised as we are to find out only a few of the businesses we talk to take advantage of…