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Crossing the Ts in our Data Set:

Crossing the Ts in our Data Set:

How Cross-Validation allowed us to measure the accuracy of our forecasting model
Go to the profile of Marija Miljkovic
Marija Miljkovic
Latest stories
Empathy cannot be codified

Empathy cannot be codified

(but you can code with empathy)
Go to the profile of Samanta Velho
Samanta Velho
Pimp my Pride — Love rainbows, not rainbowash

Pimp my Pride — Love rainbows, not rainbowash

As #PrideMonth comes to an end, I thought it’d be a good time to talk about the other 335 days of the year and how we live them at…
Go to the profile of Jessica Martinez
Jessica Martinez
CX Profiles: Tiago Magalhães

CX Profiles: Tiago Magalhães

How Tiago became a Technical Support Representative at Tymeshift.
Go to the profile of Lex Huth
Lex Huth
CX Profiles: Alice Egan

CX Profiles: Alice Egan

How Alice became a Senior Solutions Consultant at Zendesk.
Go to the profile of Lex Huth
Lex Huth
CX Agents: Product Managers in Training

CX Agents: Product Managers in Training

It’s March 2021, and it’s a very warm day here in Lisbon, which is refreshing since we’ve had one of the coldest years ever.
Go to the profile of MJ Marques
MJ Marques
CX Profiles: Allie Hale

CX Profiles: Allie Hale

How Allie became a User Operations Team Lead at The Predictive Index
Go to the profile of Lex Huth
Lex Huth
CX Profile: Zac Garcia

CX Profile: Zac Garcia

How Zac became a Customer Success Consultant at Zendesk.
Go to the profile of Lex Huth
Lex Huth
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