Say it 7 Times: The Art of Overcommunication

There’s an adage in marketing that a brand must “Say it seven times” before a message sticks with a consumer. I’ve found the same to be true when communicating with others on my team. When you present new information, you are coming from a place of…

Buster Benson’s Cognitive Bias Cheat Sheet

Albert Einstein said, “The more I learn, the more I realize how much I don’t know.”

This has been a humbling lesson for me as a manager. Almost daily, I’m confronted by the fact that not only do I not know everything, but I don’t…

The Parking Lot: A Simple Tactic for Keeping Your Meetings on Track

Many of us spend a lot of time in meetings. From team huddles to 1:1s to cross-departmental deep dives, they are a key way work moves forward. However, meetings are expensive, and they need to be kept focused to…

Lawrence Ripsher’s 90% Agreement Rule

“Let’s agree to agree.”

Wouldn’t it be great if you heard this at work more often? In a cross-functional meeting. In a 1:1 with a report. In a conversation with your boss. Imagine all of these interactions being framed through what you…