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Customer Experience

Upscope

Stories about growing a startup, live chat, co-browsing and screen sharing

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Customer Experience

p s kullar in Upscope

What we’ve learned about customer success including the danger of bad-fit customers.

What does customer success practically mean for a startup like Upscope? Below are key lessons learned when applying…

Natasha Hoke in Upscope

Why User or Customer Onboarding is so Important — Lincoln Murphy

A summary of “Why Customer Onboarding is so important” by Lincoln Murphy. Discover the true value of the onboarding process from the…

Natasha Hoke in Upscope

5 Emerging SaaS trends to watch in 2018

Discover some of the hottest new SaaS trends to start of this year!

Natasha Hoke in Upscope

11 Ways Companies are creatively using Intercom

Get inspired by these tips and tricks from 5 Intercom users.

p s kullar in Upscope

Why are companies using cobrowsing? See 4 key statistics.

As the number of companies installing live chat grows, co-browsing grows with it. The benefits of putting an agent in the customer’s shoes by…

p s kullar in Upscope

12 Great Ways to Use Intercom As Your Customer Success Software.

Below are 12 actionable ways to…

p s kullar in Upscope

A Review of Intercom. What are the Key Benefits and Features of the Intercom Live Chat App?

What difference did it make to our sales? Which existing tools and processes did it replace? We review the key…

Natasha Hoke in Upscope

The 10 Best Add-ons and Integrations for Intercom

Discover the top 10 Intercom live chat add-ons and integrations, that’ll spice up your business’s productivity and generate sales.