How to develop content for useful, not-scary chatbots and other talking interfaces

Lately, I’ve been thinking a lot about how to do content strategy for chatbots and other conversational interfaces. These days, everyone seems to want their interface to talk. Here’s an…

Artificial Empathy Systems and Design Research at Scale

UX for Bots: Must-read articles

So if you’re here, that’s probably mean that you just discovered chatbots and you might be interested by…

Ethics in designing AI Algorithms — part 1

As our civilization becomes more and more reliant upon computers and other…

Fixing Chatbot Usability Problems

Using FBM 1.4 updates: menu tiers, menu localization, deep linking and FB Messenger rooms.

For the past few months, we have been working on localizing a WeChat-based, English-language-training bot for Facebook Messenger. The prompt/response…

Ethics in designing AI Algorithms — part 2

Can an AI algorithm outsmart a human? Well, AI algorithms have beaten a person in a…

How to design a chatbot that can actually chat

Let’s face it, have you ever had a real conversation with a chatbot? An…

Looking Back: Best Chatbots of 2017

With 2018 just beginning, we thought it would be great to take a look back at some of the best…