UX for Bots

Looking Back: Best Chatbots of 2017

With 2018 just beginning, we thought it would be great to take a look back at some of the best…

How to design a chatbot that can actually chat

Let’s face it, have you ever had a real conversation with a chatbot? An…

Artificial Empathy Systems and Design Research at Scale

Fixing Chatbot Usability Problems

Using FBM 1.4 updates: menu tiers, menu localization, deep linking and FB Messenger rooms.

For the past few months, we have been working on localizing a WeChat-based, English-language-training bot for Facebook Messenger. The prompt/response…

How to develop content for useful, not-scary chatbots and other talking interfaces

Lately, I’ve been thinking a lot about how to do content strategy for chatbots and other conversational interfaces. These days, everyone seems to want their interface to talk. Here’s an…

Ethics in designing AI Algorithms — part 3 (final)

Ethics in designing AI Algorithms — part 2

Can an AI algorithm outsmart a human? Well, AI algorithms have beaten a person in a…

Ethics in designing AI Algorithms — part 1

As our civilization becomes more and more reliant upon computers and other…