Service Design

Supporting people accessing drug and alcohol treatment for the first time

It takes a lot of courage to…

As a sector we need to do more to widen access to drug support

Not enough people are able to get the…

With You through COVID-19: crisis and recovery

We worked fast to shift to remote delivery, but this has its limits. What could be a new normal for services based on relationships?

Designing for emotional need

What we learnt by researching the experience of starting treatment in…

Reassuring people entering treatment increases their chances of getting better

We’re exploring the…

Improving how people find our services

Taking that first step is daunting. We need to make it easier.

How we’ll use digital to make services more human — and help more people overcome addiction

Why we’re using our webchat service as the starting point for our new content

Webchat provide the…

How can we make the experience of entering drug and alcohol treatment less daunting?

How do we design recovery services for the digital age?

Only a small number of people who need drug…