Winning with CX

Learn how Zamara, a leading diversified financial services provider in Kenya, implemented a robust customer experience (CX) strategy

Organisations are grappling with new challenges and opportunities in today’s rapidly evolving business landscape. Amidst this…

Discover how Optica delivers exceptional eyecare experiences to its customers

A lesson on shared responsibility

AI has limitations and human judgment is still essential for excellent customer service

Simply collecting feedback is not enough; organizations must establish a robust “close the loop” process to effectively utilize customer…

In today’s hyper-competitive business environment, accelerating sales growth is not just about numbers; it’s about cultivating a…

A path to boosting workforce productivity

A Necessity Even in Challenging Times

Effective frameworks for transforming frustration into delight

Organizations can harness enterprise agility with experience management to drive business success

Being nice and friendly can make all the difference

Want to be a CX champion? It’s not just about asking for feedback. It’s about caring deeply, acting swiftly, and making CX a fundamental…

Measuring employee experience is critical for creating a positive work environment that fosters engagement, retention, and productivity.

Behind great customer experiences, there are great employee experiences!

This article was written by Rose Muthami, Customer Experience and Relations Manager at AAR insurance Kenya.

With over 150 entries from across the world read how Rosebella Abok from BrighterMonday made it into the Top 5 highly commended CX Leader…

Enhancing the value that customers perceive, boosts their loyalty by raising confidence in their purchase decisions.

Shera Noorbhai, at Zamara Group, helps us to understand how they are successfully delivering great customer experiences in insurance.

COVID-19 accelerated digital transformation for several businesses. We previously wrote on what businesses could do to make things easier…

COVID-19 accelerated digital transformation for a number of businesses in Kenya (forced some in majority of cases)…but were they ready?

Here’s what some of our clients are doing to continue delivering great experiences to their customers.

…and here are 4 ideas to help you make CX sustainable

Understand how chatbots add value to your business and help you to deliver better experiences to your customers!