Evolution of chatbots in Kenya and their impact on Customer Experience

The case of the curious Kenyan consumer

Our insights and thoughts based on data gathered across 4 key…

Building customer loyalty: industry insights

April is International Customer Loyalty month and we…

What we can learn about CX from ‘Mom and Pop’ stores

Why do small businesses have that magic touch…

What’s the right metric when it comes to measuring customer experience?

Elevating Employee Experience for Customer Experience Success

Organisations are grappling with new…

Are customer loyalty programmes dead?

The short answer is that they are very much alive and will be an…

4 easy steps to convert your angry customers into your biggest fans

Are your customers having great digital experiences with your brand?

COVID-19 accelerated digital…

CAREing for your angry customers

Practical frameworks for transforming frustration into delight