Important lessons I learned in my first year as a User Researcher

How to add a dropdown to a Umbraco macro

A step-by-step guide for adding dropdowns as an Umbraco macro…

How to add a rich text editor (RTE) to an Umbraco macro?

Building, buying, laughing, crying

A lot of my work over the last couple of years working on public digital services has touched on…

Building a new website for Transport for West Midlands

Creating a better user experience for transport…

The West Midlands Digital Roadmap

Over the past 6 months, we’ve been working across the West Midlands…

Get stakeholders onboard with user research by writing usability tasks in Excel

5 things you might want to routinely consider for your Design System

Design systems are great. They…

Power to the people: starting a user panel from scratch in local government

13 falsehoods people might believe about transport tickets

What does it mean

At work this week, my colleague MJP was doing a discovery on transport ticketing, and it got me thinking about how the concept of the ‘best value ticket’ for a transport…