Professional services teams have a significant influence on how any SaaS product is adopted by

5 life lessons I’ve learned from project management

The Role of Professional Services in the SaaS companies — part 2

Key challenges of a renewals manager: Interview with Louis Metrot

7 Tips for Customer Success Managers Handling a Large Book of Business

Customer success managers (CSM) are responsible for retaining a target percentage of their books of business. The number of clients in the book of business may be defined by multiple factors such as client…

3 Key Skills of an Effective Customer Success Manager

One-to-Many CSM Team: What Is It and When Do You Need It?

Key factors of a Successful Team Enablement

The enablement team plays a key role in the initial and ongoing success of…

Building Collaboration Between Account Managers and Customer Success Managers

10 Tips For Onboarding a New CSM

The customer success manager (CSM) role is relatively new to the market. There are now more candidates…