Personal Growth

Rediscover Myself (2024 Edition)

The anticipated layoff from K could be the best gift for me in 2024.

The challenges, the hardships that come from going through this experience, finally have made me understand one thing: I’ve grown so much from this experience, get to know…

Stop Convincing Others You are Good

Stop Proving Yourself.

Import/Onboarding Experience Project — Fruits of the Labour

Finally, after the hardworking with the PSC team and endless waiting, the timing is right and we have additional dedicated PM resources to work on the importing and setup issues.

Lead the Change — Customer Centricity

Project: Self-Onboarding 1.0 align all stakeholders & deal with pushbacks

Lead the Change

Customer-Centric

Change Series: Onboarding 2.0 Self-Help onboarding

Objective: Standard process to have customer import templates back to the domain instead of us doing it.

Rational: Champion Empowerment and Long Term Retention

Work with a diverse team

• Client

Client experience is what we value no matter which approach we take.

• Sales

Value personal relationship with client stakeholder; Need to see through the outcome to make sure the client is happy and will…

Reasons to stop Project Signoff for SMB

Victor Cheung Style Synthesis:

Change Series: Streamlining SMB Project Signoff

We will not send Project Signoff to small medium-sized clients.

Q 1 Epiphany Journey

It starts from a technical challenge to try to build a team level dashboard so everyone has visibility. But now it’s there, my mind just expands more and wants to achieve more.

This is the evolution of my thinking:

• > Create a team level…

Q1 2020 Impact & Reflection

Tubulous 2020 Start.

Iranian Airline downing, Kobe’s death, Corona Virus outbreak… so far 2020 is tough.

Personally, I had a full plate for the first quarter of this year. A few major projects have taken underway.

Challenging Onboarding Cases

Case 1. Contract Confusion — CFO

Unclear contract language & misunderstanding →furious CFO realizes they don’t have full access to the highest pricing tier -> Churn Risk & Legal Threat