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Your Customers. Engaged.
Exploring all things Customer Experience & Customer Communications related for business and brands across the globe.
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Inspire R12 Excitement
Inspire R12 Excitement
On February 28, the last of the Inspire R12 FMAP (First Mover Advantage Program) builds were posted to our release site, meaning the first…
Quadient
Mar 12, 2018
Dear (First Name) — It’s Time to Get Personal
Dear (First Name) — It’s Time to Get Personal
A friend of mine once worked for a large manufacturing company in a very competitive industry. Many of the company’s customers had been…
Quadient
Mar 12, 2018
Mobile Shopping + Informed Delivery = Postage Savings
Mobile Shopping + Informed Delivery = Postage Savings
A new blog post from Bob Schimek, Senior Director of Postal Affairs at Satori Software — GMC Software’s sister company in the postal…
Quadient
Jun 30, 2017
The new rules of customer experience in APAC
The new rules of customer experience in APAC
Technology is driving the pace of change, and is having a huge effect on both the way customers behave, and the way that we communicate to…
Quadient
Jun 29, 2017
The value of a unified software
The value of a unified software
Thanks for the over 30% of GMC Inspire users who installed Inspire R11 since its release in February. When you downloaded it, you were…
Quadient
Jun 21, 2017
Interview with CCO, Nick Frunzi of Esri on the Role of the CX Leader
Interview with CCO, Nick Frunzi of Esri on the Role of the CX Leader
As more and more products become commoditized, the key brand differentiator has become the customer experience.
Quadient
Jun 5, 2017
Traveling without a suitcase
Traveling without a suitcase
The interesting thing about being a CX professional is that you’re always seeing things from the customer’s perspective. You are constantly…
Quadient
Jun 2, 2017
Is Customer Engagement the new CCM professional’s challenge?
Is Customer Engagement the new CCM professional’s challenge?
Customer Communication Management (CCM) has long been about sending wads of documents to customers (i.e. also called output management)…
Quadient
May 25, 2017
The Insurance View from Mexico City
The Insurance View from Mexico City
Residents of Mexico City will tell you that the best spot to take in a view of the city is from the rotating restaurant on top of the World…
Quadient
May 21, 2017
Document Strategy Forum 2017: An Amazing Show
Document Strategy Forum 2017: An Amazing Show
Due to some of our cross-portfolio integration projects at GMC Software, Satori Software and Human Inference; I haven’t been able to attend…
Quadient
May 15, 2017
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